Need Assistance? We're Here to Help
Whether you have questions about food photo recognition, weekly calorie banking, or subscription management, our support team is ready to assist you.
Frequently Asked Questions
1. How does CalSnap AI calculate calories from a photo?
CalSnap AI uses Google's multimodal Gemini 2.0 Flash API to recognize dish items, ingredient ratios, and estimated portion sizes zero-shot. You can adjust the live Portion and Cooking Oil sliders in 1 swipe for 100% precision.
2. What is Weekly Calorie Banking?
Calorie Banking lets you save 150–300 kcal on weekdays so you can enjoy weekend dining out or social events without breaking your streak or feeling guilty.
3. How do I cancel or manage my subscription?
All subscriptions are securely managed by Apple. To view, modify, or cancel your subscription:
- Open the Settings app on your iPhone.
- Tap your Name / Apple ID at the top.
- Tap Subscriptions → Select CalSnap AI Pro.
- Tap Cancel Subscription.
4. How do I export my health data for my doctor or coach?
Open CalSnap AI, navigate to the Insights tab, and tap Export PDF Report or Export CSV to generate a comprehensive document via the iOS Share Sheet.
5. Is my photo data and privacy protected?
Yes. Photos are processed via encrypted serverless edge functions strictly for real-time nutrition calculation. We never store, sell, or share your food photos or health data with third parties.