Welcome to FormatFlex Support. We are here to help you get the most out of your file conversions.
If you have any questions, feedback, or need assistance with your account, please email us directly:
Email: Send Email to: senthil930@gmail.com
We aim to respond to all inquiries within 24-48 hours.
If you have previously purchased "FormatFlex Pro" but don't see your premium status, go to the app settings or the paywall screen and tap the "Restore Purchases" button. Ensure you are signed into the same Apple ID used for the original purchase.
FormatFlex supports a wide range of formats including PDF, Word (DOC, DOCX), Excel (XLS, XLSX), PowerPoint (PPT, PPTX), Images (JPG, PNG), Text, RTF, HTML, and OpenDocument formats.
Yes. Your files are encrypted during upload and are automatically deleted from our servers immediately after conversion. We do not store your documents.
Conversions may fail due to corrupted files, unsupported proprietary formats, or server timeouts on very large files. Try checking your internet connection and re-uploading the file. If the problem persists, contact support.