Recall App Support

Unlike traditional assistants, Recall processes everything—encryption, indexing, and storage—locally on your iPhone. Your data never touches our servers because we don't have any. Your memories stay exactly where they belong: with you.

Recall organizes intelligence into five core dimensions: Who (People & Contacts), Where (Locations & Venues), When (Chronology & Flashbacks), What (Objects & Documents), and Which (Sensitive Vault). This mirrors how the human brain naturally categorizes information.

"Which" is a dedicated Secure Vault for your most sensitive identities, keys, and codes. It is protected by hardware-backed AES-256 encryption and requires FaceID or TouchID for every access. Even if your phone is unlocked, your Vault remains sealed.

Since Recall is strictly local, deleting the app will remove its local database. However, if you have enabled Daily Vault Sync, your encrypted backups are stored in your private local phone container and can be restored instantly upon reinstallation.

When enabled, Recall performs a silent, background synchronization of your encrypted vault to your personal local phone storage. This ensures your memories are backed up while remaining inaccessible to anyone but you (including Recall developers).

No. All your recordings, photo attachments, documents, and location data are stored and encrypted exclusively on-device. We do not use any Cloud-based processing for your personal data, ensuring complete privacy.

Starting in v1.0.7, Recall can attach the place of capture to every memory you save — turning a note like "car parked" into a tappable map pin. The coordinates (latitude, longitude, accuracy, timestamp) are stored exclusively on your device alongside the memory and are never transmitted off-device. Location powers three features: the "Captured here" chip on memory details (opens Apple Maps), the "Near me" filter on the All view (Pro), and Return Reminders — Pro users can opt-in to "Always" permission so iOS pings you with a local notification when you walk back into a saved place (parking spots, gate codes, locker numbers). You can deny or revoke this permission at any time in iOS Settings > Privacy > Location Services > Recall; the app continues to work normally without it.

Pro users see a "Hey Siri, Add to Recall" tip card on the Home screen — tap it for the in-app 8-step walkthrough. The quick version: open Shortcuts > + > add "Ask for Input" (Text), then add "Open URL" with recall-native://add?title=[Provided Input], rename the shortcut to "Add to Recall", and you're done. From then on, say "Hey Siri, Add to Recall" from anywhere — Lock Screen, AirPods, Apple Watch, CarPlay, or HomePod. Siri dictates your text, the Add form opens pre-filled, and you tap Confirm. (Auto-save is intentionally not supported because Siri can mis-hear.)

Recall Pro is a one-time $1.99 purchase that unlocks the full architecture of personal intelligence:

• Unlimited memories (free tier is capped at 15)
• Vision — attach photos via Take Photo (camera) or Choose from Library
• Audio Note — attach voice recordings up to 3 minutes per memory
• Document Vault — pin PDFs, Word, Excel, CSV, and images up to 5 MB
• Location-aware memories — the "Near me" filter and Return Reminders (geofencing)
• Hey Siri capture — the in-app setup helper for hands-free memory creation
• Encrypted Export / Import — AES-256 password-protected backups
• "Flashback" insights — On-This-Day resurfaces of past memories

If you have previously purchased Recall Pro or Lifetime Access, simply navigate to the Upgrade screen and tap "Restore Previous Purchase" at the bottom. The app will verify your Apple ID receipt and reactivate your features instantly at no cost.

All transactions for Recall are managed directly by Apple. To request a refund, please visit reportaproblem.apple.com, sign in with your Apple ID, find your Recall purchase, and select "Request a refund." Apple's support team handles all billing disputes to ensure your security and privacy.

Recall supports a wide range of professional documents, including PDFs, Word documents, Excel sheets, CSVs, and high-resolution images. All attachments are sidecar-encrypted when moved to the Vault.

Flashbacks utilize the "When" pillar as a trigger, but they pull intelligence from across the Who, Where, When, and What segments. Whether it was a person you met, a venue you visited, or a document you secured, Recall identifies the anniversary and resurfaces the record exactly when it becomes relevant again.

Yes. Beyond the automated sync, you can manually trigger a Secure Export. This generates a password-protected, AES-256 encrypted bundle that you can share to a Mac, PC, or external drive for permanent archiving outside the app.

To restore your data, use the Secure Import feature. Select your encrypted backup file from the iOS Files app, enter the password you set during export, and Recall will securely decrypt and rebuild your intelligence layer.

Transferring is simple: 1. Perform a Secure Export on your old device. 2. Share the resulting file to your new phone (via AirDrop or iCloud Drive). 3. Use Secure Import on the new device with your backup password. Your entire second brain will be moved in seconds.

Biometric authentication is required to access the "Which" Vault. Recall uses Apple's Secure Enclave to protect your most sensitive intelligence. Your biometric data is processed entirely by iOS and is never accessible to the Recall app or any external server.

Recall is engineered for massive local intelligence. We have stress-tested the engine with over 500+ high-fidelity records. While individual documents are limited to 5MB and audio notes to 3 minutes (to ensure fast encryption), there is no hard limit on the total number of memories.

You do. Recall uses a hardware-backed encryption strategy. Your vault is sealed with a key derived from your device's unique identifier and an optional app-level password. We do not have a "backdoor"—if you lose access, your data remains secure but unrecoverable by us.

Recall is optimized for the iOS mobile experience to provide the best location and audio capture performance. However, the app is compatible with iPadOS and Silicon-based Macs, allowing you to access your intelligence layer across your professional Apple work environment.